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Terms of service

DISTANCE SALES AGREEMENT

ARTICLE 1 – SUBJECT AND PARTIES OF THE AGREEMENT

1.1. This Agreement establishes the rights, responsibilities, and obligations of the parties regarding the sale of products and services purchased by the BUYER, whose details are provided below, through the website www.dotconceptstore.com (hereinafter referred to as the "WEBSITE"), operated by the SELLER, and the delivery of such products, in accordance with Turkish Consumer Protection Law No. 6502 and the applicable Regulation on Distance Contracts.

1.2. The BUYER acknowledges and declares that they have been informed of the essential characteristics of the goods or services subject to sale, the sales price, payment methods, delivery conditions, all preliminary information concerning the goods or services, and the right of withdrawal. The BUYER confirms that they have electronically acknowledged this preliminary information before placing an order.

The preliminary information provided on the checkout page of www.dotconceptstore.com and the invoice constitute integral parts of this Agreement.

1.3. SELLER INFORMATION

Registered Business Name: DOT CONCEPT STORE – YASEMİN AYDAN ERGENE

Address: Kırkpınar Soğuksu Neighborhood, Bağdat Street No: 146, 54600 Sapanca, Sakarya, Türkiye

Phone: +90 545 603 29 66

Email: shop@dotconceptstore.com

1.4. BUYER INFORMATION

Full Name / Business Name: [fatura-kullanici-adi] – [kullanici-adi]

Turkish Identification Number: [tc-no]

Address: [fatura-adresi]

Phone: [telefon-no]

Email: [e-posta-adresi]

ARTICLE 2 – DATE OF THE AGREEMENT

2.1. This Agreement is concluded between the parties on [tarih], the date on which the BUYER completes the order through the WEBSITE. A copy of the Agreement is sent to the BUYER's email address.

ARTICLE 3 – PRODUCTS AND SERVICES SUBJECT TO THE AGREEMENT

3.1. The details of the products and services ordered by the BUYER, including their quantities and total sales prices inclusive of applicable taxes, are specified below.

All products listed in the order details shall hereinafter be referred to as the "PRODUCT."

Order Details and Total Amount: [sepet-tutar]

Order Date: [tarih]

ARTICLE 4 – DELIVERY OF PRODUCTS

4.1. The PRODUCT shall be delivered to the BUYER by Dot Concept Store through a shipping or postal service.

In circumstances where a change to the delivery period is necessary, the BUYER shall be notified in advance in writing via their registered email address.

ARTICLE 5 – PAYMENT METHOD

5.1. The BUYER acknowledges, declares, and undertakes that, since deferred payments are made exclusively through credit cards issued by banks, they shall separately confirm the applicable interest rates and default interest conditions with their bank.

In accordance with applicable legislation, provisions concerning interest and default interest shall be governed by the credit card agreement between the BUYER and the relevant bank.

Deferred or installment payment facilities provided by banks, financial institutions, or organizations issuing credit cards and installment cards constitute credit arrangements and/or installment payment facilities offered directly by those institutions.

Accordingly, PRODUCT sales for which the SELLER receives the full purchase price shall not be considered installment sales between the parties to this Agreement but shall be treated as cash sales.

The SELLER reserves all statutory rights applicable to transactions legally classified as installment sales, including the right to terminate the Agreement and/or demand immediate payment of the outstanding balance together with default interest in the event of non-payment of any installment.

In the event of the BUYER's default, a monthly default interest rate of 5% shall apply.

ARTICLE 6 – GENERAL PROVISIONS

6.1. The BUYER acknowledges that they have read and understood the preliminary information displayed on the WEBSITE regarding the essential characteristics of the products, their sales prices, payment methods, and delivery conditions, and that they have provided the necessary electronic confirmation for the purchase.

6.2. By electronically confirming this Agreement, the BUYER acknowledges that they have received accurate and complete information concerning the SELLER's address, the essential characteristics of the ordered products, prices inclusive of applicable taxes, payment terms, and delivery details, as required before concluding a distance sales contract.

6.3. The SELLER is responsible for delivering the PRODUCT in good condition, complete, in accordance with the specifications stated in the order, and together with any applicable warranty documents and user manuals.

6.4. Before the expiration of the contractual performance period, the SELLER may supply the BUYER with an alternative product of equivalent quality and price.

6.5. If fulfillment of the ordered product or service becomes impossible, the SELLER shall notify the BUYER before the expiration of the contractual performance period and may offer an alternative product of equivalent quality and price.

6.6. Delivery of the PRODUCT is conditional upon the SELLER receiving a signed copy of this Agreement and the purchase price being paid through the BUYER's selected payment method.

If the PRODUCT price is not paid for any reason or the payment is canceled in the bank's records, the SELLER shall be considered released from the obligation to deliver the PRODUCT.

6.7. If, following delivery of the PRODUCT, the bank or financial institution that issued the credit card used for the transaction fails to pay the PRODUCT price to the SELLER for any reason, the BUYER shall return the PRODUCT to the SELLER within three (3) days, with all associated expenses borne by the BUYER.

The SELLER reserves all other contractual and statutory rights, including the right to pursue recovery of the PRODUCT price.

6.8. If the PRODUCT cannot be delivered due to extraordinary circumstances beyond normal sales conditions, including adverse weather, earthquakes, floods, or fires, and the resulting delay exceeds ten (10) days, the SELLER shall inform the BUYER of the delivery situation.

In such circumstances, the BUYER may cancel the order, request a similar product, or wait until the extraordinary circumstances have ended.

If the order is canceled and payment has already been collected, the PRODUCT price shall be refunded to the BUYER within ten (10) days following cancellation.

For payments made by credit card, the refund shall be issued to the BUYER's credit card.

ARTICLE 7 – RIGHT OF WITHDRAWAL

7.1. The SELLER acknowledges the BUYER's right to withdraw from this Agreement within seven (7) days from the date of receiving the goods or signing the Agreement, without providing any reason and without incurring any legal or financial liability.

The SELLER undertakes to accept the return of the goods following receipt of the withdrawal notification by the SELLER or product supplier.

7.2. To exercise the right of withdrawal, the BUYER must provide written notification to the SELLER within the specified period.

Where this right is exercised, the BUYER must return the original invoice together with a copy of the shipping receipt confirming that the PRODUCT delivered to the BUYER or a third party has been returned to the SELLER.

The PRODUCT price shall be refunded to the BUYER within ten (10) days following receipt of these documents.

For payments made by credit card, the refund shall be issued to the BUYER's credit card.

7.3. Under tax legislation, if the original invoice is not returned, VAT and any other applicable statutory charges cannot be refunded.

The shipping costs associated with returning the PRODUCT shall be borne by the BUYER.

7.4. The BUYER may not exercise the right of withdrawal for PRODUCTS manufactured in accordance with the BUYER's specific requests or requirements, customized through alterations or additions, or PRODUCTS that, by their nature, cannot be returned, may deteriorate rapidly, or are likely to expire.

ARTICLE 8 – PRODUCTS EXCLUDED FROM THE RIGHT OF WITHDRAWAL

8.1. Since services are provided, personal care products are excluded from the right of withdrawal.

ARTICLE 9 – EVIDENCE AGREEMENT AND COMPETENT COURTS

9.1. In resolving any dispute arising from or relating to this Agreement and/or its implementation, the SELLER's records, including electronic records, computer records, and audio recordings stored on electronic or magnetic media, shall constitute conclusive evidence.

Consumer Arbitration Committees shall have jurisdiction over disputes up to the monetary threshold announced by the relevant Ministry.

For disputes exceeding this threshold, the Consumer Courts and Enforcement Offices located in the places of residence or establishment of the BUYER and the SELLER shall have jurisdiction, subject to applicable legislation.

9.2. The BUYER acknowledges, declares, and undertakes that they have read, reviewed, understood, and accepted all terms, conditions, and explanations contained in this Agreement and the order form constituting an integral part thereof, including the conditions of sale and all preliminary information provided before the transaction.