Privacy Policy

At dotconceptstore.com, we value the privacy of our customers and website visitors. We are committed to processing and protecting your personal data in accordance with the Turkish Personal Data Protection Law No. 6698 (KVKK), relevant legislation, and applicable data protection regulations.

This Privacy Policy explains how personal data collected through dotconceptstore.com, which operates on the Shopify e-commerce platform, is processed, protected, shared, and how individuals can exercise their rights.

SECTION 1 – PERSONAL DATA WE COLLECT

When you make a purchase, create an account, contact us, or visit our website, we may collect and process the following personal information:

• First and last name

• Email address

• Phone number

• Billing and shipping addresses

• Order and purchase history

• Payment transaction information

• Return and exchange requests

• Customer service communications

• IP address

• Browser, operating system, and device information

• Cookies and website usage information

• Marketing communication preferences

Your payment card information is processed through the secure systems of the payment service provider. Depending on our store's payment infrastructure, we do not store your complete payment card details.

SECTION 2 – PURPOSES OF PROCESSING PERSONAL DATA

We may process your personal data for the following purposes:

1. Receiving, preparing, and delivering orders.

2. Processing payments and issuing invoices.

3. Managing customer inquiries, complaints, returns, and exchanges.

4. Improving the quality of our products and services.

5. Maintaining website performance and security.

6. Preventing fraud and unauthorized transactions.

7. Complying with legal and financial obligations.

8. Sending promotional campaigns, discounts, and new product announcements, subject to obtaining the necessary consent.

9. Improving user experience and analyzing website usage.

Your personal data is processed based on the appropriate legal grounds specified in Articles 5 and, where applicable, 6 of the Turkish Personal Data Protection Law (KVKK).

SECTION 3 – CONSENT AND EXPLICIT CONSENT

How Do We Obtain Your Consent?

Depending on the nature of the processing activity, your personal data may be processed based on legal grounds such as the establishment or performance of a contract, compliance with legal obligations, legitimate interests, or your explicit consent, as permitted under applicable legislation.

Personal data necessary to complete your order may be processed without obtaining separate explicit consent when the relevant legal requirements are met.

For activities requiring consent, such as sending commercial electronic communications via email or SMS, your consent will be obtained in accordance with applicable legislation.

How Can You Withdraw Your Consent?

You may withdraw your previously given explicit consent at any time.

To do so, please contact us at info@dotconceptstore.com.

You may also change your communication preferences by using the unsubscribe link included in our marketing emails.

Withdrawal of explicit consent does not affect the lawfulness of processing activities carried out before the withdrawal.

SECTION 4 – SHOPIFY E-COMMERCE PLATFORM

dotconceptstore.com operates its e-commerce activities through the Shopify platform.

Shopify provides the technological infrastructure necessary for displaying products, processing orders, managing customer accounts, and supporting payment transactions.

As part of providing its services, Shopify may process your personal data and store it on systems located in different countries, depending on the nature of the services.

For more information about Shopify's data processing activities and privacy practices, please visit:

https://www.shopify.com/legal/privacy

Shopify's security measures, access controls, and technical protection mechanisms help protect personal data against unauthorized access.

Data processing activities carried out by Shopify for its own purposes may also be subject to Shopify's applicable privacy notices.

SECTION 5 – PAYMENT PROCESSING AND SECURITY

Payments made through dotconceptstore.com are processed by secure payment service providers enabled in our store.

Information used during payment transactions is processed in accordance with the security standards and privacy policies of the relevant payment service providers.

Applicable payment card security standards, such as PCI DSS, may be implemented for card transactions.

The processing and storage of payment information depend on the systems and terms of the relevant payment service provider.

Payment and transaction records required for order completion, payment verification, refunds, and legal obligations may be retained for the periods prescribed by applicable legislation.

SECTION 6 – THIRD-PARTY SERVICE PROVIDERS

To fulfill your orders and provide our services, we may share certain personal data with third-party service providers to the extent necessary.

These service providers may include:

• Shopify and related e-commerce infrastructure providers

• Payment service providers

• Shipping and logistics companies

• Accounting and electronic invoicing service providers

• Technical support and security service providers

• Analytics and advertising service providers, where applicable

• Authorized public institutions and authorities

Your personal data is shared only when necessary to provide the relevant services, comply with legal obligations, or fulfill other applicable legal grounds.

Third-party service providers may have their own privacy policies. We recommend reviewing their respective privacy notices.

SECTION 7 – INTERNATIONAL TRANSFERS OF PERSONAL DATA

Our store may use Shopify infrastructure and certain technology services provided outside Türkiye.

During the provision of these services, your personal data may be processed on servers located outside Türkiye or transferred to service providers in other countries.

International transfers of personal data are carried out in accordance with Article 9 of the Turkish Personal Data Protection Law (KVKK) and applicable legislation.

Where required, appropriate safeguards are implemented, or other legally permitted transfer mechanisms are applied.

SECTION 8 – DATA SECURITY

We prioritize implementing appropriate technical and organizational measures to protect the confidentiality and security of your personal data.

These measures include:

• Using SSL/TLS security technologies for website connections.

• Restricting access to personal data to authorized individuals.

• Implementing appropriate security measures against unauthorized access and data breaches.

• Utilizing security mechanisms provided by our e-commerce infrastructure.

• Considering applicable legal obligations concerning personal data protection.

No transmission of information over the internet can be guaranteed to be completely risk-free. Nevertheless, we take reasonable and appropriate measures to protect your personal data.

SECTION 9 – COOKIES

dotconceptstore.com may use cookies to ensure the proper functioning of the website, improve the shopping experience, and analyze visitor behavior where consent has been provided.

Cookies are small data files stored on your device by websites you visit.

Our website may use the following categories of cookies:

Essential Cookies: These cookies enable basic website functions, including shopping carts, checkout, session management, and security.

Performance and Analytics Cookies: These cookies help us understand how visitors use our website and improve our services.

Marketing Cookies: Subject to obtaining the necessary consent, these cookies may be used to measure advertising campaign effectiveness and display advertisements based on user interests.

Functional Cookies: These cookies may help remember user preferences, such as language and region.

Non-essential cookies requiring explicit consent under applicable legislation will not be activated without obtaining the necessary consent.

You can manage your cookie preferences through the cookie management tools available on our website or through your browser settings.

Further information about the use of cookies may be provided in our website's Cookie Policy.

SECTION 10 – GOOGLE ANALYTICS AND ADVERTISING SERVICES

dotconceptstore.com may use Google Analytics 4 (GA4), Google Ads, and similar analytics or advertising services if these services are enabled.

These services may be used to analyze website traffic, measure visitor interactions, and evaluate advertising campaign performance.

In this context, data relating to devices, browsers, IP addresses, and website interactions may be processed through technologies provided by the relevant service providers.

Analytics and advertising cookies requiring explicit consent will only be used when the necessary consent has been obtained.

For more information about Google's privacy practices:

https://policies.google.com/privacy

For more information about Google Analytics:

https://marketingplatform.google.com/about/analytics/

For Google advertising preferences:

https://myadcenter.google.com/

SECTION 11 – COMMERCIAL ELECTRONIC COMMUNICATIONS

dotconceptstore.com may send customers commercial electronic communications about campaigns, discounts, new products, and special offers, provided that the necessary consent has been obtained.

These communications may be sent via email, SMS, or other communication channels permitted by applicable legislation.

You may withdraw your consent to receive commercial electronic communications at any time.

Consent and opt-out preferences may also be managed through Türkiye's Commercial Electronic Message Management System (İYS), in accordance with applicable legislation.

Withdrawing consent for commercial electronic communications does not prevent the delivery of transactional notifications relating to orders, shipping, or delivery.

SECTION 12 – PERSONAL DATA RETENTION PERIODS

Your personal data is retained for as long as necessary to fulfill the purposes for which it was processed and in accordance with the retention periods prescribed by applicable legislation.

Order, payment, invoice, and accounting records may be retained in compliance with relevant legal retention obligations.

When the retention period expires or the reasons requiring the processing of personal data cease to exist, your personal data will be deleted, destroyed, or anonymized in accordance with applicable legislation.

SECTION 13 – YOUR RIGHTS UNDER THE TURKISH PERSONAL DATA PROTECTION LAW (KVKK)

Under Article 11 of the Turkish Personal Data Protection Law No. 6698, you have the right to apply to the data controller and:

1. Learn whether your personal data is being processed.

2. Request information if your personal data has been processed.

3. Learn the purposes of processing your personal data and whether it is used in accordance with those purposes.

4. Know the third parties to whom your personal data has been transferred, whether domestically or internationally.

5. Request correction of incomplete or inaccurate personal data.

6. Request the deletion or destruction of your personal data under the conditions prescribed by law.

7. Request notification of correction, deletion, or destruction activities to third parties to whom your personal data has been transferred.

8. Object to any unfavorable result arising from the analysis of your personal data exclusively through automated systems.

9. Request compensation for damages resulting from the unlawful processing of your personal data.

You may submit requests concerning these rights to info@dotconceptstore.com.

Applications will be evaluated in accordance with the Turkish Personal Data Protection Law and applicable application procedures.

SECTION 14 – THIRD-PARTY LINKS

Our website may contain links directing users to third-party websites or applications.

When you follow these links, the privacy policies and terms of use of the relevant third parties may apply.

dotconceptstore.com does not have direct control over the content or privacy practices of third-party websites.

SECTION 15 – CHILDREN'S PRIVACY

Our store is not specifically designed for children.

When processing children's personal data, applicable legislation and, where necessary, requirements concerning parental or legal guardian consent are taken into account.

If you believe that a child's personal data has been processed unlawfully, please contact us.

SECTION 16 – CHANGES TO THIS PRIVACY POLICY

dotconceptstore.com may update this Privacy Policy due to changes in legal requirements, technological developments, or our business operations.

The updated policy becomes effective from the date it is published on our website.

Where necessary, we may separately notify users of significant changes.

SECTION 17 – CONTACT INFORMATION

If you have any questions about this Privacy Policy, your personal data, or your rights under the Turkish Personal Data Protection Law (KVKK), please contact us.

Website: https://dotconceptstore.com

Email: info@dotconceptstore.com

Your requests regarding personal data protection will be evaluated and responded to within the statutory time limits prescribed by applicable legislation.