Shipping policy

How can I get information about my order?

If you have any questions regarding your order, please contact us via email at shop@dotconceptstore.com or call us at +90 545 603 29 66.

What payment methods do you accept?

At Dot Concept Store, we accept all major credit cards. You can also make payments via bank transfer.

Our bank account details for bank transfers are provided on the checkout page.

Can I modify my order after placing it?

Yes, you can modify your order as long as it has not yet been shipped.

To request changes, please contact us at +90 545 603 29 66 or email shop@dotconceptstore.com.

How secure is it to enter my credit card information?

At Dot Concept Store, we take the security of your personal and payment information seriously.

Our website uses SSL encryption and fraud prevention measures to help protect your personal information and ensure secure online transactions.

Do you offer gift wrapping?

Yes! If you would like your order to be gift-wrapped or include a personalized gift message, simply leave your request in the order notes section on the cart page.

I received a shipping confirmation email, but my order hasn't arrived. What should I do?

You can track the status and location of your shipment using the tracking number provided in your shipping confirmation email.

If you need further assistance, please contact us at shop@dotconceptstore.com.

How long does shipping and delivery take?

Orders are dispatched within 3 business days after being placed.

Once shipped, orders are generally delivered within 3 business days within Sakarya. Deliveries outside Sakarya may take longer depending on the destination.

Please note that delivery times may be extended during public holidays, special occasions, and peak shipping periods due to increased courier demand.

For urgent orders, please contact us directly so we can discuss the available options.

How much does shipping cost?

We work with Yurtiçi Kargo for our deliveries.

• Orders under 3,000 TL: 200 TL shipping fee.

• Orders of 3,000 TL and above: Free shipping.